FAQ

❓ Frequently Asked Questions

Welcome to the alley. Here’s everything you need to know before you order.

🛍️ Ordering

Q: How are your products made?
A: All YokochoFashion items are made to order using high-quality direct-to-garment (DTG) printing through our fulfillment partner, Printful. Each piece is printed just for you.

Q: Can I cancel or change my order?
A: We start production soon after you order, so changes/cancellations must be requested within 12 hours of purchase. Email us at support@yokochofashion.com ASAP.

Q: Do you restock designs?
A: Most drops are limited. Once a design sells out, it may not return — but some core pieces may restock in new forms.

🚚 Shipping

Q: Where do you ship?
A: We ship worldwide! Most orders ship from the U.S., EU, or Asia depending on your location.

Q: How long does shipping take?
A: Total delivery time = 2–5 business days for production + 5–10 business days for shipping, depending on your region.

Region Estimated Time
USA 7–10 days
Europe 7–12 days
Asia 10–14 days
Rest of World 10–20 days

 

 

Q: Will I get tracking info?
A: Yes! You’ll receive a tracking number as soon as your order ships.

👕 Sizing & Care

Q: How do I choose the right size?
A: Use the size chart provided on each product page. Our unisex items generally run true to size — when in doubt, size up for a relaxed fit.

Q: How do I wash my shirt or hoodie?
A:

  • Wash cold, inside out

  • Hang dry or tumble dry low

  • Do not bleach or iron directly on the print

💬 Returns & Issues

Q: Do you accept returns?
A: Since all items are made to order, we do not accept returns for size or buyer’s remorse. But if your item arrives damaged or misprinted, we’ll fix it — just contact us with a photo.

Q: My item is damaged or wrong — what now?
A: Email us at support@yokochofashion.com within 7 days of delivery and include:

  • Order number

  • A clear photo of the issue

  • Brief description

We’ll replace or refund you if it’s our mistake — no stress.

✨ Other

Q: Who creates your artwork?
A: All art is created in collaboration with designers using AI-assisted tools and original prompts. We do not use copyrighted anime characters — only original, stylized designs.

Q: Can I request custom pieces?
A: For now, we don’t take custom orders — but we may offer preorders, collabs, or personalization soon.

Still have questions?

Email us at support@yokochofashion.com or DM us on Instagram.